Customer Reviews

We work hard to inspect and grade every piece of surplus honestly, ship orders quickly, and help you find the right kit. Here is how our customers rate us.

4.8
Based on 15,000+ verified customer reviews
View on Reviews.io

What Customers Value Most

Honest Grading

Surplus condition can vary widely. We inspect every piece by hand so you know exactly what grade you are getting before you buy.

Same-Day Dispatch

Orders placed before 1:00 PM (Monday–Friday) ship the same day from our Aberystwyth warehouse with full tracking.

60-Day Returns

If the size isn't right or the gear doesn't fit your setup, you have 60 days to return it for a refund or UK exchange.

Verified Reviews

All customer reviews are collected independently through Reviews.io following a verified purchase. We do not edit, filter, or pay for reviews—every review reflects an authentic experience from a real customer.

If you recently placed an order, you will receive an invitation email a short time after your parcel arrives. You can also read our full archive of feedback directly on our Reviews.io company profile.

Have a question about an order or our reviews? Contact our team via our contact page or email contact@surplusqm.com.

Have a specific question about gear or store policies?

Gunner our Quartermaster can translate NATO sizes, check condition grades, or explain shipping rules instantly.