Shipping & Delivery
Every order is packed and shipped directly from our warehouse in Aberystwyth, Wales. We deliver across the UK and worldwide with full online tracking on every order.
Order before 1:00 PM (Monday–Friday) for same-day dispatch. Weekend orders dispatch first thing Monday.
Delivery Services & Times
Choose your preferred shipping service at checkout:
United Kingdom
USA & Canada
European Union
Australia & Worldwide
Rates, Customs & Taxes
Weight-Based Rates
Surplus gear varies from light badges to heavy boots. Shipping rates calculate automatically in your cart based on parcel weight and size so you can see courier prices before you pay.
US & EU Orders
All import duties, tariffs, and local VAT are paid upfront at checkout. Your package clears customs automatically with zero surprise bills upon delivery.
Norway & Switzerland
Standard customs protocols (including VOEC) are handled directly at checkout where applicable.
Other Countries
Any local import taxes or handling charges are collected by your national postal service when the parcel arrives in your country.
Delayed, Missing or Stolen Parcels
Couriers can occasionally face temporary delays from severe weather, busy flights, or customs checks. If your parcel is running behind schedule, please allow a short extra grace period before reporting it missing: 7 days for UK orders, and 2 to 3 weeks for international shipments.
If tracking still has not updated after this window, let us know and we will open an investigation with the courier to locate your parcel. You will never be left out of pocket—once confirmed lost, we will send a replacement or issue a full refund immediately.
Parcel Refusals & Returns to Sender
Refused Parcels & Unpaid Duties
If you refuse delivery or decline local import fees, we can only issue a refund once the parcel arrives back at our UK warehouse. Any refund will be minus original shipping costs and return fees charged by the courier.
Returned to Sender
If a parcel comes back to us due to an incorrect address or a missed collection notice, we will contact you as soon as it arrives to arrange a re-delivery or refund.