The warehouse crew has a new recruit on patrol across the website. Gunner is an alert German Shepherd wearing a classic steel helmet, stationed right on the front end to help you track down kit and sort out orders.
He is our dedicated artificial intelligence assistant, launched in an early-release testing phase with general access for all site visitors. Whether you need a quick size conversion or want to check despatch guidelines, he is ready to help.
What Gunner Can Do for You
Navigating military surplus sizing and technical equipment specifications can often feel like hard work. Gunner answers direct product questions and suggests appropriate sizes based on your exact body measurements.
He also handles site searches with filtered parameters, narrowing down available kit by specific chest or waist measurements. If you are examining a field tent, Gunner can instantly suggest complementary gear such as compatible sleeping bags to round out your camp setup.
Customer service queries are just as straightforward. Gunner checks standard store policies on the spot, providing immediate details on delivery schedules, return procedures, and your current order progress.
Gunner Capabilities and Access Overview
To help you understand where Gunner can assist during your visit, we have mapped out his operational capabilities across the store. This breakdown shows exactly what tasks he manages and what data he references.
| Task Area | Gunner Capabilities | Accessible Information | Security Boundary |
|---|---|---|---|
| Sizing and Fit | Recommends garment sizes and interprets NATO size charts. | Full product dimensions and sizing specifications. | No personal profiling data stored. |
| Product Discovery | Filters search queries and recommends complementary gear. | Store catalogue inventory and item tags. | Public catalogue data only. |
| Order Tracking | Checks fulfilment stages and delivery status updates. | Order progression records and tracking numbers. | Zero access to personal identity details. |
| Depot Policies | Answers questions on shipping times, returns, and terms. | Store delivery guidelines and return policies. | Standard published documents only. |
Strict Data Privacy Safeguards
Customer data protection is treated with paramount importance across all automated systems. While Gunner has direct clearance to review store policies and order stages, he is kept behind a strict security firewall.
Gunner never has access to your private details, including full names, email addresses, physical postal addresses, or phone numbers. You can speak with him freely about kit requirements knowing your personal details remain completely private.
Early-Release Phase: He is Still Learning
Gunner is an evolving artificial intelligence assistant working through an early-release testing deployment. While he knows the warehouse inventory thoroughly, he may occasionally make mistakes on complex enquiries.
If Gunner provides an answer that seems unusual, or if you need bespoke advice on a unique vintage piece, human help is always on hand. Our warehouse support team remains available to step in whenever you prefer a direct conversation.
Where to Find Gunner on Duty
You can locate Gunner on duty across three main areas of the site. He is active within the search interface on desktop browsers, embedded on every single product page, and available directly on the Contact Us page.
When you interact with him, look out for his animated avatar in his military steel helmet. He sits patiently in an idle stance while you write your question, and shifts into a speaking animation as he answers.
Field Tip: To get the most accurate sizing guidance from Gunner, state your actual height, chest, or waist measurements in centimetres or inches rather than asking for commercial tag sizes. Providing exact figures allows him to cross-reference surplus size charts and recommend the closest authentic NATO cut.
Frequently Asked Questions
Where can I find the Gunner AI assistant on the website?
You can access Gunner through three primary locations across our website. He is integrated into the desktop search bar, available on every product page, and stationed directly on the Contact Us page to answer your questions.
Can Gunner access my private personal details?
No, Gunner never has access to private personal data. While he can look up general order progress, he is strictly blocked from seeing your real name, email address, postal delivery address, or telephone number.
What should I do if Gunner makes a mistake with a query?
Because Gunner is an AI in early release, mistakes can occasionally happen. If an answer seems inaccurate, simply reach out to our depot customer service team through the Contact Us page for friendly human assistance.
Put Gunner through his paces next time you need to check sizing or match outdoor gear. Test his search filters on desktop or drop a question on any product page to see how he handles your kit requirements.